{"id":25595,"date":"2024-04-24T07:23:09","date_gmt":"2024-04-24T05:23:09","guid":{"rendered":"https:\/\/www.group3c.net\/?post_type=formation&p=25595"},"modified":"2025-06-18T10:01:50","modified_gmt":"2025-06-18T08:01:50","slug":"formation-affronter-positivement-des-situations-tendues","status":"publish","type":"formation","link":"https:\/\/www.group3c.net\/en\/conseil-aux-entreprises\/nos-formations\/formation-affronter-positivement-des-situations-tendues\/","title":{"rendered":"Formation Affronter positivement des situations tendues"},"content":{"rendered":"

[vc_row][vc_column width=”1\/1″][uncode_block id=”22256″][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=”100″ align_horizontal=”align_center” gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″ uncode_shortcode_id=”760645″][vc_custom_heading text_font=”font-107847″ text_size=”h3″ text_weight=”900″ text_transform=”uppercase” uncode_shortcode_id=”105116″]Affronter positivement des situations tendues[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”368184″]Dans un contexte soci\u00e9tal d\u2019anxi\u00e9t\u00e9 croissante et d\u2019urgences perp\u00e9tuelles, les relations humaines se crispent parfois. C\u2019est difficile \u00e0 vivre, notamment lorsqu\u2019on occupe une fonction d\u2019interface entre \u00e9quipes ou personnes.<\/strong>
\nVous apprendrez \u00e0 prendre du recul sur ces situations de stress pour les affronter de mani\u00e8re constructive.
\nVous identifierez comment ajuster votre posture et votre style de communication \u00e0 votre interlocuteur.
\nVous saurez comment faire redescendre la tension.[\/vc_column_text][\/vc_column][\/vc_row][vc_row unlock_row_content=”yes” row_height_percent=”0″ override_padding=”yes” h_padding=”0″ top_padding=”2″ bottom_padding=”2″ back_color=”color-xsdn” overlay_alpha=”50″ gutter_size=”4″ column_width_use_pixel=”yes” shift_y=”0″ z_index=”0″ uncode_shortcode_id=”148077″ back_color_type=”uncode-palette” el_class=”slider-container”][vc_column column_width_percent=”100″ position_horizontal=”left” position_vertical=”middle” gutter_size=”3″ override_padding=”yes” column_padding=”0″ expand_height=”yes” overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_visibility=”yes” mobile_width=”0″ width=”1\/2″ uncode_shortcode_id=”484623″ css=”.vc_custom_1680074115371{padding-left: 0px !important;}” el_class=”slider-inner-left”][vc_single_image media=”23208″ media_width_percent=”100″ uncode_shortcode_id=”198631″][vc_row_inner][vc_column_inner column_width_percent=”100″ align_horizontal=”align_center” gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″ uncode_shortcode_id=”165389″ back_color_type=”uncode-solid” back_color_solid=”#8e0c1f”][vc_custom_heading text_color=”color-xsdn” heading_semantic=”h3″ text_size=”h3″ uncode_shortcode_id=”602620″ text_color_type=”uncode-palette”]Le plus de Group’3C<\/span>[\/vc_custom_heading][vc_column_text text_color=”color-xsdn” uncode_shortcode_id=”166745″ text_color_type=”uncode-palette” el_class=”red-back”]<\/p>\n

\u2022 Une formation d\u00e9livr\u00e9e par des formateurs coachs certifi\u00e9s ayant l\u2019exp\u00e9rience de la direction d\u2019organisations priv\u00e9es ou publiques, de fonctions transversales et de gestion de relations avec des interlocuteurs vari\u00e9s.
\n\u2022 Une approche de formation-action permettant l\u2019appropriation des outils m\u00e9thodologiques par des mises en situation pendant la formation et le partage d\u2019exp\u00e9rience avec les autres participants.
\n\u2022 Un support m\u00e9thodologique aide-m\u00e9moire avec des outils pratiques<\/strong>.<\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_width_percent=”100″ gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”5″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/2″ uncode_shortcode_id=”169290″][vc_column_text uncode_shortcode_id=”178349″]<\/p>\n

Les objectifs p\u00e9dagogiques<\/h2>\n

\u2022 Comprendre les diff\u00e9rents styles de communication pour d\u00e9velopper une communication constructive ;
\n\u2022 Savoir d\u00e9velopper son assertivit\u00e9 dans le respect de l\u2019autre ;
\n\u2022 Acqu\u00e9rir des cl\u00e9s pour faire face \u00e0 l\u2019agressivit\u00e9.<\/p>\n

Les comp\u00e9tences vis\u00e9es<\/h2>\n

\u2022 Connaitre les diff\u00e9rents style de communication et leurs besoins respectifs ;
\n\u2022 Apprendre \u00e0 g\u00e9rer une situation tendue.<\/p>\n

Modalit\u00e9s et d\u00e9lais d\u2019acc\u00e8s<\/h2>\n

\u2022 Inscription apr\u00e8s contact t\u00e9l\u00e9phonique et envoi de la convention de formation<\/p>\n

A qui s\u2019adresse cette formation ?<\/h2>\n

\u2022 Toute personne, toute \u00e9quipe confront\u00e9e \u00e0 des situations relationnelles tendues
\n\u2022 Cette formation ne n\u00e9cessite pas de pr\u00e9requis.<\/p>\n

Les m\u00e9thodes mobilis\u00e9es<\/h2>\n

\u2022 Apports th\u00e9oriques permettant une prise de recul et la compr\u00e9hension des diff\u00e9rents concepts et outils en lien avec la situation des apprenants ;
\n\u2022 Partages de ressentis et bonnes pratiques, \u00a0exercices et mises en situation permettant l’appropriation \u00e0 partir de cas concrets de apprenants;<\/p>\n

Les modalit\u00e9s d\u2019\u00e9valuation<\/h2>\n

Evaluation des connaissances en d\u00e9but et fin de formation; \u00a0exercices pratiques avec retour du formateur sur ses pratiques ; quizz d’appropriation des styles de communication DISC; \u00e9laboration de son plan individuel de progression.<\/p>\n

Dur\u00e9e, Lieu et Budget<\/h2>\n

\u2022 Lieu : en intra, dans vos locaux, chez Group\u20193C \u00e0 Paris ou en visioconf\u00e9rence.
\n\u2022 Dates et format : \u00a0dates \u00e0 d\u00e9terminer avec la personne
\n\u2022 Dur\u00e9e : 7 h p\u00e9dagogiques.<\/strong>
\n\u2022 Budget : 2 450 \u20ac nets\u00a0<\/strong><\/p>\n

Accessibilit\u00e9 : voir selon les locaux.<\/p>\n

Inclusion des personnes en situation de handicap : nous contacter au pr\u00e9alable<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=”0″ overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″ uncode_shortcode_id=”192314″ css=”.vc_custom_1680074925620{margin-bottom: 50px !important;}”][vc_column width=”1\/1″][vc_row_inner row_inner_height_percent=”0″ overlay_alpha=”50″ gutter_size=”3″ shift_y=”0″ z_index=”0″ uncode_shortcode_id=”782241″ css=”.vc_custom_1677222062310{margin-top: 75px !important;margin-bottom: 75px !important;}”][vc_column_inner column_width_percent=”100″ gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”3″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″ uncode_shortcode_id=”197947″][vc_column_text uncode_shortcode_id=”873031″ el_class=”text-justify”]<\/p>\n

Programme de formation<\/h2>\n

 <\/p>\n

Module d’acquisition des connaissances relatives aux diff\u00e9rents comportements et styles de communication, \u00e0 son propre fonctionnement, notamment dans les situations de stress: apports th\u00e9oriques sur les mod\u00e8les, DISC et CNV, outil DESC; mise en perspective avec des situations des apprenants<\/p>\n

La formation est articul\u00e9e autour de 4 grandes th\u00e9matiques d\u00e9taill\u00e9es ci-apr\u00e8s.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_inner_height_percent=”0″ overlay_alpha=”50″ gutter_size=”4″ shift_y=”0″ z_index=”0″ limit_content=”” uncode_shortcode_id=”197592″ el_class=”red-line-middle”][vc_column_inner column_width_percent=”100″ gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/2″ uncode_shortcode_id=”119863″ el_class=”text-center”][vc_column_text uncode_shortcode_id=”120617″]<\/p>\n

1 : Prendre du recul sur la situation et sur soi-m\u00eame<\/h3>\n

\u2022 Verbaliser ses difficult\u00e9s<\/strong>, ses ressentis par rapport aux situations v\u00e9cues dans le cadre de ses fonctions ou \u00e9ventuellement dans un autre contexte ; identifier les probl\u00e9matiques individuelles et collectives en jeu dans ces situations
\n\u2022 A travers des \u00e9clairages sur la Communication Non Violente (CNV) <\/strong>:
\n– Prendre conscience de ses besoins ;
\n– Apprendre comment faire preuve d\u2019assertivit\u00e9, \u00e0 s\u2019affirmer dans le respect des besoins de l\u2019autre<\/p>\n

2 : Se connaitre, comprendre l\u2019autre, et adapter son comportement et son style de communication pour limiter les frictions, voire cr\u00e9er ensemble de la valeur :<\/h3>\n

A travers l\u2019outil DISC<\/strong> :
\n\u2022 Evaluer ses comportements et son style de communication ;
\n\u2022 S\u2019approprier les grands principes th\u00e9oriques du DISC ;
\n\u2022 Adapter son style de communication pour d\u00e9velopper une communication constructive en fonction de ses interlocuteurs ;
\n\u2022 Elaborer son plan d\u2019action personnel[\/vc_column_text][\/vc_column_inner][vc_column_inner column_width_percent=”100″ gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/2″ uncode_shortcode_id=”141376″ el_class=”text-center”][vc_column_text uncode_shortcode_id=”186144″]<\/p>\n

3 : Faire face de fa\u00e7on constructive \u00e0 une situation tendue : apprendre<\/h3>\n

\u2022 Identifier les pi\u00e8ges \u00e0 \u00e9viter : se laisser ensevelir par l\u2019\u00e9motion ; tourner en rond en restant chacun sur ses positions ; entrer en escalade ; exploser ; \u2026.
\n\u2022 Adopter les bons comportements :
\n– Pour soi-m\u00eame pour mettre les \u00e9motions et ressentis \u00e0 distance ;
\n– Face \u00e0 l\u2019autre pour faire redescendre les tensions ;<\/p>\n

4 : Transformer les situations tendues en relations constructives<\/h3>\n

\u2022 Revenir \u00e0 froid sur des situations difficiles pour ouvrir un dialogue productif<\/strong> : s\u2019approprier le DESC ;
\n\u2022 Assurer la qualit\u00e9 de la relation dans la dur\u00e9e<\/strong> : outils pratiques pour d\u00e9passer les tensions\/ incompr\u00e9hensions et construire une relation fructueuse ;<\/p>\n

A la fin de la formation : \u00eatre capable de d\u00e9finir son plan de progression personnel<\/h3>\n

\u2022 Debrief \/ \u00e9valuation de la formation<\/strong>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][uncode_block id=”22306″][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column width=”1\/1″][uncode_block id=”22256″][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=”100″ align_horizontal=”align_center” gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″ uncode_shortcode_id=”760645″][vc_custom_heading text_font=”font-107847″ text_size=”h3″ text_weight=”900″ text_transform=”uppercase” uncode_shortcode_id=”105116″]Affronter […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categoriestraining":[41],"class_list":["post-25595","formation","type-formation","status-publish","hentry","categoriestraining-formation-cohesion-dequipes"],"acf":[],"yoast_head":"\nFormation Affronter positivement des situations tendues - Group'3C, Coaching- Outplacement- Skills Assessment<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez la formation de Group\u20193C pour affronter positivement des situations tendues de mani\u00e8re constructive\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.group3c.net\/en\/conseil-aux-entreprises\/nos-formations\/formation-affronter-positivement-des-situations-tendues\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Formation Affronter positivement des situations tendues - 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